Terms of Service
Effective date: 29 July 2026
1. Agreement to Terms
By purchasing services from Guila (“Company,” “we,” “us,” or “our”), you (“Client”) agree to these Terms of Service. These terms establish the agreement between Guila and the Client regarding website design, development, digital marketing, and related services.
These Terms apply to all projects unless otherwise agreed upon in a separate written agreement.
2. Services Provided
Guila provides digital services including, but not limited to:
Website strategy, design, and development
Landing page creation
Website optimization
Other services agreed upon in writing between Guila and the Client
The specific services included in each project will be outlined in a project proposal, invoice, or written agreement.
3. Project Scope & Deliverables
Each project includes only the deliverables specifically outlined in the agreed project scope.
Services outside the original scope, including additional pages, features, integrations, copywriting, photography, additional designs, revisions beyond the included amount, or other requests may require additional fees.
Guila reserves the right to provide a separate estimate for any work requested outside the original agreement.
4. Client Responsibilities
To ensure timely completion of the project, the Client agrees to provide Guila with all necessary information, materials, access credentials, branding assets, written content, images, and approvals required to complete the project.
Delays caused by missing information, delayed communication, or failure to provide required materials may affect project timelines.
Guila is not responsible for delays resulting from the Client’s failure to provide necessary resources.
5. Fees & Payment Terms
Project fees will be communicated before work begins. Unless otherwise agreed:
Payment terms, including any deposit, are set out in the project agreement or invoice.
Remaining balances must be paid according to the agreed payment schedule.
Work may be paused if payments are overdue.
Final deliverables, files, or website transfers may not be released until all outstanding balances are paid in full.
All payments made to Guila are for services provided and are subject to the terms outlined in the project agreement.
6. Project Timeline & Delays
Guila will provide estimated project timelines based on the agreed scope of work. Timelines may be affected by:
Client delays
Late approvals
Missing content or materials
Requested changes outside the original scope
Third-party services
Guila will make reasonable efforts to complete projects within the estimated timeframe but does not guarantee specific completion dates unless stated in writing.
7. Revisions & Approval Process
The Client is entitled to the number of revisions specified in the project agreement.
A revision refers to reasonable modifications to existing work within the agreed scope. A revision does not include a complete redesign, change in project direction, or additional features not originally agreed upon.
Additional revisions or major changes may require additional fees. Once the Client approves a design, development, or final deliverable, further changes may be considered additional work.
8. Ownership & Handoff
Upon full payment, the Client receives ownership of the final approved deliverables included in the project agreement.
Guila retains ownership of:
Internal processes
Design methods
Frameworks
Templates
Code libraries
Tools
General knowledge and techniques used to create projects
Third-party assets, software, plugins, fonts, images, and services remain subject to their respective licenses.
9. Hosting & Third-Party Services
Guila may use third-party platforms and services to deliver projects, including website hosting providers, domain registrars, software tools, analytics platforms, and other technology providers.
Guila is not responsible for outages, pricing changes, policy changes, security issues, or service interruptions caused by third-party providers.
Clients are responsible for maintaining accounts and payments for third-party services unless otherwise agreed.
10. Confidentiality
Guila agrees to protect confidential information shared by the Client during the project. Confidential information will not be disclosed to third parties unless:
Required by law
Necessary to complete the project through approved service providers
Permission is provided by the Client
11. Portfolio Rights
Guila will display completed projects in its portfolio, website, marketing materials, or social media only where the Client has agreed to attribution in writing.
Where work is delivered under a partner agency’s name, or where the Client has not granted attribution, Guila will not publicly identify the Client or display the work.
Confidential business information will not be publicly shared without permission.
12. Liability Disclaimer
Guila provides professional design and development services but does not guarantee specific business results, including revenue increases, lead generation numbers, search rankings, or customer acquisition.
The Client acknowledges that business outcomes depend on many factors outside Guila’s control.
13. Limitation of Liability
To the maximum extent permitted by law, Guila shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of services provided.
Guila’s total liability shall not exceed the amount paid by the Client for the specific services giving rise to the claim.
14. Cancellation & Refund Policy
Because digital services involve time, planning, and creative work, payments for completed work and services already performed are non-refundable.
If a project is canceled after work has begun, the Client may be responsible for payment covering completed work up to the cancellation date.
15. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in the State of California.
16. Changes to These Terms
Guila may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.
Continued use of Guila’s services after changes are posted constitutes acceptance of the updated Terms.
17. Contact Information
For questions regarding these Terms of Service, please contact:
Guila
Email: support@guila.agency
Website: guila.agency
© 2026 Guila. All rights reserved.